The role of the Team Leader is concerned with delivering a high quality of services to tenants whilst managing services within a Supported Living service. This involves managing all the activities, resources, people and information that are associated with this particular area of the business.
The key objective of the role is to ensure that the needs of Service Users are being met in accordance with contractual arrangements, at all times, identifying opportunities for improving the service where possible.
Managing Activities
Knows and adheres to all Company policies and procedures
Knows and adheres to the Companys Philosophy of Care and Equal Opportunities
Adheres to all legal/contractual requirements
Enables service users to maintain and improve their mental health and well being
Enables service users to maintain, develop and utilise a range of external relationships.
Managing Resources
Contributes to the management of all financial resources
Manages and maintains all physical resources and company/housing association assets within area of responsibility
Managing People
Trains and develops the team
Manages performance and conduct
Contributes to morale, motivation and team working within the Company
Managing Information
Manages the integrity, availability, communication and confidentiality of a wide range of information sources
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